General FAQ

  • Do you offer financing?

    Yes! Simply visit Sezzle for finance approval and apply it at checkout.
  • How do I disable or re-enable SMS shipping status notifications?

    If you wish to disable the SMS order notifications, please do this: Reply to message: STOP, UNSUBSCRIBE, CANCEL, or QUIT will unsubscribe the number from receiving notifications Reply to message START or YES will resubscribe
  • How do I return a product using your returns portal?

    1. Login to our returns portal at this url https://returns.richcommerce.co/return/new?c=aromatechinc 2. Enter your Order number, and Email address used on the order Order Number: C10420 Email: USER@DOMAIN.COM 3. Click 'Find your order' 4. Select the items from your order you wish to perfor...
  • How do your Promotions work?

    Everyone loves a good deal and so do we! If you see one of the items you want on sale, don’t wait, buy it and enjoy our home diffusers and essential oils. Sale prices are not forever and special offers often end within a few days. If we decide to put an item on sale less than 15 days after you ...
  • Is there a trial period?

    We are so confident that you will love our products that we decided that a 30 DAY TRIAL will be a good way to show you what difference scenting makes in your space. So go ahead and try it out on us! If you love it just continue using our products and your scenting program will start on its own. I...
  • What are your shipping terms?

    WHERE WE SHIP FROM All orders are shipped out of our centrally located distribution center in Phoenix, Arizona. USA. We offer all FREE GROUND SHIPPING to all locations in United States. SHIPPING INFORMATION Orders placed before 2:00 pm MST will be shipped out the same day. Shipping times vary ...
  • What is your telephone number?

    You can reach us by telephone at 1-877-347-5239
  • Who do you ship with?

    Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include, the U.S. Postal Service (USPS), FedEx Smart Post, FedEx.